Refund & Return Policy

At akshelf.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item received is damaged, defective, or incorrect

  • The product is unused and in its original condition

  • The return request is made within the eligible return period

Returned items must include original packaging, accessories, and proof of purchase where applicable.

2. Return Request Period

Return or exchange requests must be submitted within 7 days of receiving your order, unless otherwise stated for specific products.

Requests made after the allowed period may not be eligible.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used, damaged, or altered products after delivery

  • Clearance or final sale items

  • Customized or made-to-order products

  • Items without original packaging or proof of purchase

  • Hygiene-sensitive items where applicable

4. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued through the original payment method where possible

  • Processing times may vary depending on your bank or payment provider

  • Shipping charges may be non-refundable unless the issue was caused by our error

5. Exchanges

If you received a damaged, defective, or wrong item, we may offer a replacement or exchange based on product availability.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to our mistake

  • We recommend using a trackable shipping method for returns

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, cancellation may not be possible and the return process will apply instead.

8. Contact Us

To request a return, refund, or exchange, please contact akshelf.com through our website support channels with your order details.